Order, payment and refund policy

1. HOW TO MAKE AN ORDER

Choose a hotel. Reserve a room online, get a reservation summary and read the information carefully. Fill out the form with personal info and go to the payment method. If you choose payment by credit card on the site, please carefully read the “Reservation Guarantee” block. Confirm your reservation.

2. PAYMENT METHODS

To pay the order you can use a bank card, an electronic method of payment via the website, issuing an invoice (for companies) – needs additional request, cash on spot (in accordance with cancellation policy), and a bank transfer.

3. CONFIRMATION OF PAYMENT

After getting paid the reservation, you will receive a confirmation on your e-mail indicated at the booking.

4. REFUND

In the case of a refund money is returned to the same bank card which was used to made a payment.



Payment by bank card

To select payment for goods using the bank card, you need to click the button "Payment by credit card" on the corresponding page.
Payment is made through PJSC SBERBANK using the Bank cards of the following payment systems:
• MIR
• VISA International
• Mastercard Worldwide



DESCRIPTION OF THE DATA TRANSFERRING PROCESS

To make a payment payment (entering the details of your card) you will be redirected to the payment gateway of PJSC SBERBANK. Connection with the payment gateway and transfer of information is carried out in secure mode using the SSL encryption protocol. If your bank supports the technology of secure Internet payments Verified By Visa or MasterCard SecureCode, you may also need to enter a special password for payment. This site supports 256-bit encryption. Confidentiality of the reported personal information is provided by PJSC SBERBANK. The information entered will not be provided to third parties, except as provided by the legislation of the Russian Federation. Making payments with bank cards is carried out in strict accordance with the requirements of the payment systems MIR, Visa Int. and MasterCard Europe Sprl.

Refund of transferred money can be made to your bank account within 5-30 business days (the period depends on the Bank that issued your bank card).